Frequently Asked Questions

Everything you need to know about our luxury eyewear and services.

Where are AHLEM frames manufactured?

Every pair of AHLEM frames is meticulously handcrafted in small batches in France, utilizing premium materials like Mazzucchelli acetate and 22k gold-plated metal.

What is your shipping policy?

We offer complimentary standard shipping on all domestic orders. International shipping rates are calculated at checkout based on your location and selected service level.

Can I return or exchange my order?

Yes, we accept returns and exchanges on unworn frames within 14 days of delivery. Items must be in their original packaging with all security tags intact.

Do you offer prescription lens services?

While our online store primarily ships with presentation or sun lenses, you can visit any of our flagship boutiques or authorized optical partners to have custom prescription lenses fitted.

How should I care for my eyewear?

To maintain the longevity of your frames, clean them regularly with the provided microfiber cloth and store them in their protective case when not in use. Avoid exposure to extreme heat.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.